Please see below the most popular categories for Frequently Asked Questions. If your question isn't answered here, please contact us

Where can I find...?

Questions regarding finding product spec sheets, certificates and warranty information.

Returns FAQs

Questions regarding arranging a return for repair or replacement.

Warranty FAQs

Questions regarding how to become a partner and the warranty terms & conditions.

Copper Testing FAQs

Questions regarding direct termination and MPTL.

Fibre Testing FAQs

Questions regarding jumper reference method and encircled flux.


Questions regarding setting up and using Excel's intelligent PDUs.


Questions regarding the CPR classifications and DOP certificates.

Corporate Policies

View Policies including our Terms & Conditions and see our latest compliance certificates.

Contact us

If your question hasn't been answered or you need further assistance, feel free to contact us.